Perfectly Imperfect
At Nörd, your satisfaction comes first.
If you decide to return your product, we will refund 100% of the product price.
You only cover the delivery costs.
For size exchanges or refunds, you are responsible solely for shipping expenses. We work with trusted external carriers such as DHL, UPS, GLS, and MRW, which ensures reliable and secure delivery services.
No hidden fees. No complications. Just fair and transparent policies.
Change and Returns Policy
Legal Guarantee – Conformity of Goods
In accordance with Directive (EU) 2019/771 and applicable national consumer protection legislation, consumers are entitled to a legal guarantee covering any lack of conformity existing at the time of delivery and becoming apparent within the legally established period.
In the event of a lack of conformity, the consumer shall be entitled to have the goods brought into conformity free of charge by means of repair or replacement, unless this is impossible or disproportionate. Where repair or replacement is not possible or appropriate, the consumer may be entitled to a proportionate price reduction or termination of the contract, in accordance with applicable law.
The legal guarantee covers manufacturing defects and non-conformity existing at the time of delivery. It does not cover:
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Damage resulting from misuse, improper care, accidents or unauthorized modifications.
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Normal wear and tear resulting from regular use of the product.
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Components subject to natural deterioration over time.
Certain elements of the product — including the elastic cord and footbed — are subject to natural wear due to regular use and environmental exposure. Natural wear and tear shall not be considered a lack of conformity or manufacturing defect.
Each product includes spare elastic cords and access to an online replacement guide available at:
nordrepublic.com/help/
This design allows customers to easily replace wear components without affecting the overall product lifespan.
Right of Withdrawal (EU Consumers)
In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery without providing any reason.
To exercise the right of withdrawal:
- The product must not have been used beyond what is necessary to assess its nature, characteristics and functioning.
- It must be returned in its original condition.
- All tags must remain attached.
- It must be returned in its original packaging.
Customers are responsible for return shipping costs unless otherwise stated.
Returns Policy (Extended Commercial Policy)
Without prejudice to the legal right of withdrawal, Nord Republic offers an extended return period of 15 working days from delivery.
Return shipping costs:
- Spain: Please refer to the Price Table.
- Outside Spain: The customer is responsible for organizing and covering return shipping through a courier service of their choice.
Size and Model Exchanges
For voluntary exchanges (size and/or model change):
- The customer is responsible for return shipping of the original product.
- The customer is responsible for shipping costs of the replacement product.
Costs:
- Spain: Please refer to the Price Table.
- Outside Spain: Customer arranges and pays for shipping logistics.
Shipping Errors and Manufacturing Defects
If a return or exchange results from:
- A verified manufacturing defect (excluding natural wear of cord or footbed), or
- Shipping mishandling attributable to Nord Republic,
All associated shipping costs will be fully covered by Nord Republic.
In all other cases — including incorrect or incomplete delivery information provided by the customer — additional shipping costs shall be borne by the customer.
Spain
Size Exchanges & Return
Simple. Transparent. Fair.
At Nörd, we want you to love your sandals.
If something isn’t right, we make it easy.
Size Exchange
Need a different size?
You can request a size exchange within 15 days from delivery.
You only cover the shipping costs.
Please refer to the Price Table for updated rates.
Conditions
- Item must be unused.
- All labels attached.
- Original packaging required.
For mainland Spain, we offer a convenient pickup service.
For other destinations, please contact us at hello@nordrepublic.com
Spain – Pickup Service (Peninsular Spain Only)
We offer a convenient pickup and re-delivery service.
Shipping costs:
Please refer to the Price Table.
Our courier will collect the original pair and deliver the new size.
Returns
Changed your mind?
You can return your order within 15 days from delivery.
We refund 100% of the product price.
Initial outbound shipping costs will be deducted from the refund.
Shipping costs vary by destination.
Please refer to the Price Table for updated rates.
Return Conditions
- Unused product
- Labels attached
- Original packaging
Return Shipping & Address
Customers are responsible for arranging and covering return shipping costs.
You may choose the courier service that best suits you (we recommend services such as Packlink or equivalent).
Always keep your shipping receipt and tracking number.
Return Address
Send your return to:
Nörd Republic
Stefano Andreoli
C/ Músico José Iturbi 11, Bajo
46003 Valencia
Spain
Please email your tracking number to:
hello@nordrepublic.com
Refund Process
- Place the product inside a box and close it securely.
- Ship the product using your preferred courier service.
- Once we receive and inspect the item, your refund will be processed, deducting the initial shipping cost.
Refunds are issued using the original payment method.
Deduction of Initial Shipping Costs
In the event of a return, Nord Republic will refund the full product amount paid by the customer.
However, the initial outbound shipping cost incurred by Nord Republic will be deducted from the refund.
Shipping rates vary depending on destination.
Please refer to the Price Table for updated shipping rates.
Orders with Paid Shipping
If shipping was paid at the time of purchase, the actual outbound shipping cost incurred by Nord Republic will be deducted from the refund.
Orders with Free Shipping
If your order qualified for free shipping, please note that shipping was covered by Nord Republic as part of a commercial promotion.
In the event of a return, the outbound shipping cost originally incurred by Nord Republic will still be deducted from the refund.
Shipping rates vary by destination.
Please refer to the Price Table for applicable shipping costs.
Orders with Multiple Items (e.g., Two Pairs)
If an order included multiple items (for example, two pairs of sandals) and qualified for free shipping, the outbound shipping cost will still be deducted in the event of a full return.
If only part of the order is returned and the remaining items no longer meet the conditions for free shipping, the applicable shipping cost may be deducted accordingly.
Shipping rates vary depending on destination.
Please refer to the Price Table for updated shipping rates.
Rest of Europe
Size Exchanges & Return
Simple. Transparent. Fair.
At Nörd, we want you to love your sandals.
If something isn’t right, we make it easy.
Size Exchange
Need a different size?
You can request a size exchange within 15 days from delivery.
For international size exchanges:
- You are responsible for sending the original pair back to us.
- You are responsible for the shipping cost of the new size.
Shipping rates vary depending on destination.
Please refer to the Price Table for updated rates.
Discount codes cannot be used to cover return or exchange shipping costs.
Conditions
- Item must be unused.
- All labels attached.
- Original packaging required.
How to Request a Size Exchange
- Purchase the Send New Size – International (Zone1) or Send New Size – International (Zone2) service.
- Place the Nörd product inside a secure box (if returning two pairs, place both in one box).
- Ship the incorrect size back to us using the courier service of your choice (we recommend platforms such as Packlink).
- Email your tracking number to hello@nordrepublic.com.
Once we receive and inspect the returned item, the new size will be shipped to you.
Return Address
Nörd Republic
Stefano Andreoli
C/ Músico José Iturbi 11, Bajo
46003 Valencia
Spain
Returns
Changed your mind?
You can return your order within 15 days from delivery.
We refund 100% of the product price.
Initial outbound shipping costs will be deducted from the refund.
Shipping costs vary by destination.
Please refer to the Price Table for updated rates.
Return Conditions
-
Unused product
-
Labels attached
-
Original packaging
Return Shipping & Address
Customers are responsible for arranging and covering return shipping costs.
You may choose the courier service that best suits you (we recommend services such as Packlink or equivalent).
Always keep your shipping receipt and tracking number.
Return Address
Send your return to:
Nörd Republic
Stefano Andreoli
C/ Músico José Iturbi 11, Bajo
46003 Valencia
Spain
After shipping your return, please email the tracking number to:
hello@nordrepublic.com
Refund Process
- Place the product inside a box and close it securely.
- Ship the product using your preferred courier service.
- Once we receive and inspect the item, your refund will be processed, deducting the initial shipping cost.
Refunds are issued using the original payment method.
Deduction of Initial Shipping Costs
In the event of a return, Nord Republic will refund the full product amount paid by the customer.
However, the initial outbound shipping cost incurred by Nord Republic will be deducted from the refund.
Shipping rates vary depending on destination.
Please refer to the Price Table for updated shipping rates.
Orders with Paid Shipping
If shipping was paid at the time of purchase, the actual outbound shipping cost incurred by Nord Republic will be deducted from the refund.
Orders with Free Shipping
If your order qualified for free shipping, please note that shipping was covered by Nord Republic as part of a commercial promotion.
In the event of a return, the outbound shipping cost originally incurred by Nord Republic will still be deducted from the refund.
Shipping rates vary by destination.
Please refer to the Price Table for applicable shipping costs.
Orders with Multiple Items (e.g., Two Pairs)
If an order included multiple items (for example, two pairs of sandals) and qualified for free shipping, the outbound shipping cost will still be deducted in the event of a full return.
If only part of the order is returned and the remaining items no longer meet the conditions for free shipping, the applicable shipping cost may be deducted accordingly.
Shipping rates vary depending on destination.
Please refer to the Price Table for updated shipping rates.
Table rates
Shipping Rates – New Shipment (Size Exchange / Replacement)
Simple. Transparent. Fair.
Shipping rates
Mainland Spain
€9.00
Balearic Islands
€12.00
Zone A
Italy, Germany, Netherlands, France, Belgium, Austria, Portugal, Luxembourg
€12.97
Zone B
Estonia, Latvia, Slovenia, Slovakia, Denmark, Czech Republic, Hungary, Ireland, Poland
€19.25
All prices include VAT where applicable.
Delivery times may vary depending on destination (5-7 working days aprox).
For returns, customers are responsible for arranging and covering return shipping costs unless otherwise stated.
